Frequently Asked Questions
Not finding what you are looking for here?
Email questions to: firstname.lastname@example.org
Fix Barcode Error ?
Errors like this can be caused by purchase of new phone, deleting and reloading app or sharing barcode between devices. If you receive this message, email now for the QUICK FIX: email@example.com
Update My Credit Card ?
Updating your credit card can be done easily online by logging into your Online Account > Select Your Name (upper left hand corner) > Select Payment Information > Enter New Credit Card Info > Save Card > All Done!
Cancel My Membership ?
Easy! - Just Email 👍
All cancellations must be received in writing via email to: firstname.lastname@example.org at least 5 business days prior to your renewal date to stop automatic charges to your account. In your email, include the name on the membership account and Member ID #. Confirmation of your cancellation will be emailed to you within 24-48 hours. View full Cancellation Policy details of your contract on the Terms & Conditions Page.